Dealing With Difficult People

Our dealing with difficult people workshops are one of our most popular courses as it effectively demonstrates how to neutralise problem situations in the workplace.

This one-day awareness workshop will help you to deal with difficult people, learn how to develop coping strategies and identify how to work through conflict situations successfully. 

The course covers mediation techniques and will show individuals how to develop their personal skills in order to increase their confidence when dealing with difficult people

We will look at:

• Developing strategies for preventing the build-up of frustration.
• Understanding why people are difficult.
• Helping difficult people through change.
• Dealing with difficult people at work
• Dealing with difficult customers
• Handling poor performance.
• How to deal assertively with problems of buried and misdirected anger.
• Understanding different types of violence and how to keep calm when faced with outbursts.

By the end of the workshop you will be able to:

• Deal with difficult people
• Learn how to develop coping strategies and identify how to work through conflict situations successfully.
• Neutralize problem situations in the workplace. 
• Handling bullies at work
• Mediate and demonstrate how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s)

Cost:  Dedicated courses £500.00 p/day max 15 attendees, Open access courses £85.00pp